I have noticed that when I configure the TV for Charter\u0027s STB, I am no longer asked for different Charter services in my area, or to enter a STB make and model number. I have swapped STB\u0027s, and have had Charter send reset signals to them.
I don\u0027t have another TV to swap for the Samsung to see if it can get the EPG data.
In reading that Samsung was discontinuing this panel, I was concerned that it may affect our guide; however, since Samsung never mentioned that our guide would be affected, I didn’t worry too much.
But, if you are like me, I much preferred the Samsung-based guide; plus, my cable provider does not offer a guide, either.The guide, the channel list, and the scheduling of channel changes were all wonderful smart TV features of this wonderful television; these features and others confirmed that my research and patience paid off, along with my investment, in this wonderful HDTV. In May, Samsung pushed out an announcement, via this television, that they were discontinuing the “On TV Panel” and that they apologized for any inconvenience; the scheduled date was June 1, 2015.From my research, the On TV panel goes back to, at least, 2011 or 2012 Samsung TVs; it is one of five Samsung Smart Hub panels and, in my opinion, the most useful of the five.And, after investing in my Samsung “Smart TV,” I do not believe that expecting a guide and all other features that I had researched and expected from the leader in “Smart TVs” is too much to expect.If, as Samsung customers, we cannot expect to have the features we paid for, what more should we NOT expect from Samsung?Does this seem like a service provider problem, a TV issue, or perhaps both? Hello, lomafan: I am happy to have found this Samsung-oriented forum.Please, allow me to share my scenario with you and other Samsung “Smart TV” owners, too.Like you, I recently purchased a Samsung “Smart TV,” a Samsung UN55HU8550.I purchased it on 4/2/2015 and I absolutely love it!!!Charter says that nothing has changed in my service.I have noticed that when I configure the TV for Charter's STB, I am no longer asked for different Charter services in my area, or to enter a STB make and model number. I have swapped STB's, and have had Charter send reset signals to them. Until about a week ago, EPG data from Charter, my cable provider, populated some very nice guide screens on the TV that could be selected using my universal remote.